Terms and Conditions

1.1 Kofa House is a brand of Kofa House Brzozowska, a sole proprietorship owned by Emilia Brzozowska, Bachwiesenstrasse, 8047 Zurich, Switzerland. Email contact@kofahouse.ch.

1.2 These Terms apply to all orders placed at www.kofahouse.ch. The version in force when you order applies to that order.

1.3 Our shop is directed at consumers in Switzerland. We may refuse orders that appear to be for resale or that are unusually large.

2.1 We sell roasted coffee sourced from our roasting partners, as whole beans unless a product page states otherwise. Some products are limited or seasonal and available while stocks last. Photographs are illustrative.

2.2 Coffee is a natural product. Aroma, taste and appearance vary between harvests, lots and roast dates, and such variation is not a defect. If a coffee becomes unavailable, we may supply one of equal or higher quality and comparable character, or cancel your order under clause 5.

2.3 Mandatory product information, including the name of the food, net weight and best-before date, is shown on each product page and on each pack. Coffee contains caffeine, and our products are intended for adults.

3.1 Product listings are an invitation to order, not a binding offer.

3.2 Before submitting your order, you can review it and correct any input errors at checkout. By clicking "Pay now", you make a binding offer to purchase the items in your basket and undertake to pay the total price shown, including shipping. Payment is taken at that moment.

3.3 We confirm receipt of your order by email. This confirmation and the payment do not constitute acceptance. Your order cannot be cancelled by you once submitted, and it remains binding for 7 working days or, for pre-orders, until the dispatch date stated on the product page. The contract is concluded when we send you a dispatch confirmation within that period. If we do not dispatch within that period, or dispatch only part of your order, you are no longer bound by the undispatched part, and we refund the corresponding amount within 14 days using your original means of payment.

3.4 Pre-orders. Where a product is offered for pre-order, the expected dispatch date is stated on the product page. If that date changes materially, we will inform you promptly, and you may then cancel and receive a full refund.

4.1 Prices are final prices in CHF. Shipping costs are shown separately before you complete your order.

4.2 We accept debit and credit cards (Visa, Mastercard, American Express, UnionPay) and wallets (Google Pay, Apple Pay). Payment is taken when you place your order, as set out in clause 3.2.

4.3 Discount codes are valid only during the stated period, cannot be exchanged for cash, and cannot be combined unless we state otherwise.

5.1 We may cancel an order, in whole or in part, if a quality, food-safety, packaging or labelling problem prevents us from supplying the product in the promised quality; if our supplier fails to deliver or the product is out of stock; if the price or description contained an obvious error you could reasonably have recognised; if we have reasonable grounds to suspect fraud; or if performance is prevented by circumstances beyond our reasonable control (clause 10).

5.2 We will notify you by email without delay and refund all payments received for the cancelled items, including shipping costs paid, within 14 days, using your original means of payment.

5.3 If a quality or safety problem becomes known after delivery, we may ask you not to consume the product and will provide a replacement or a full refund.

6.1 We deliver to addresses in Switzerland. Delivery to other countries is available on request: please contact us at contact@kofahouse.ch. For such orders, we send you an individual offer stating the total price, including shipping and any import VAT, customs duties and clearance fees, together with the additional terms that apply, including your statutory rights as a consumer in your country.

6.2 Delivery times stated on the product page are estimates.

6.3 Please provide a complete and correct delivery address. If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected, the purchase price remains payable and will not be refunded. We will keep the goods available for you for 60 days and resend them once you have paid the actual shipping costs for the new delivery. After that period, we may dispose of the goods, as coffee loses quality over time.

6.4 Risk of loss or damage passes to you when you, or a person designated by you, take physical possession of the goods.

6.5 If you order for delivery to another person, you remain our contracting party, and rights under clauses 7 and 8 are exercised by you.

Swiss law does not provide a general right of withdrawal for online purchases. Orders cannot be cancelled after submission, except as set out in clause 3.4. We accept returns only for defective, damaged or incorrectly delivered goods under clause 8. Boxes are sold as a single unit and cannot be returned once any pack has been opened. Defective individual packs are replaced or refunded individually.

8.1 We are liable for defects in accordance with the statutory provisions. A product is defective if it was not in proper condition when delivered. Normal loss of freshness, deterioration after the best-before date, or damage caused by storage after delivery are not defects.

8.2 Please inspect the delivery on receipt, and report transport damage, missing items or incorrect deliveries within 7 days, and hidden defects immediately after discovery, to contact@kofahouse.ch with photographs where possible.

8.3 Where goods are defective, damaged or incorrectly delivered, we will at your choice deliver a replacement or refund the purchase price, including shipping costs paid.

To the extent permitted by law, liability for slight negligence is excluded.

We are not liable for delay or failure to perform caused by circumstances beyond our reasonable control, including carrier disruption, strikes, crop failure, epidemics and official measures. If such circumstances last more than 30 days, either party may cancel the affected order, and we will refund all payments received for it.

11.1 Store coffee in a cool, dry, dark place, keep packs closed, and consume by the best-before date shown.

11.2 The content of our shop, including texts, photographs, logos and designs, may not be used without our prior written consent.

11.3 We process personal data in accordance with applicable data protection law. See our privacy policy at www.kofahouse.ch/policies/privacy.

12.1 Please contact us first at contact@kofahouse.ch, and we aim to reply within 14 working days.

12.2 We may amend these Terms with effect for future orders. The version in force when you place an order governs that order.

13.1 If any provision of these Terms is invalid, the remaining provisions remain in force.

13.2 These Terms are governed by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

13.3 The place of jurisdiction is Zurich, subject to the mandatory places of jurisdiction for consumers.